Dear customer: you buy my company sold products, is only the beginning with our communication, after-sales service is also the work of the Department, in customers use the machine to the stage, we all after-sales service personnel to thoughtful, meticulous, warmly, timely service, let the customer comfortable, worry free use of the equipment, can really experience to our products for customers convenient and the creation of value.
Pre service:
To accept customer consultation, according to customer needs, determine the size of the business, to provide the construction program;
To provide project design, process design, equipment purchase to develop your program, timely and relevant technical documents to customers; preliminary design and construction based on your specific needs, design and manufacture products for your training, technical operations personnel design
To provide customers with project design, process design, suitable for the purchase of machinery and equipment to develop, provide customers with relevant technical documents; according to your special needs, design and manufacture of products for you to train technical personnel to carry out preliminary design and construction design
Sale service:
Company sent technical personnel to the scene to guide the installation, commissioning and training of operators
24 hours all day telephone service, holiday as usual service.
After-sales service commitment:
Telephone support
Refers to the customer in the use of equipment in the process of difficult problems or equipment appear abnormal state, through the phone or fax to the company to seek technical support and help. After confirming the service request, the company will arrange the technical staff to help the demand side to locate the fault in the specified time (i.e., the response time), and propose the solution.
Site support and fault recovery commitment
Site support refers to the use of the equipment in the process of the customer problems encountered difficult problems or equipment, the abnormal state, through the phone or fax to the company to seek technical support and help. After the company confirmed the customer service request, if cannot pass the telephone to carry out the fault diagnosis and the fault phenomenon, will immediately send the technical personnel to the scene to carry on the processing, the final solution.
The company's products provide "three packs"
Guarantee one year, lifelong maintenance; 24 hours to receive technical advice, to provide customers with technical diagnosis; maintenance personnel in the receiving failure notification quickly in place, troubleshooting; to help users system upgrades, equipment, mold update
